Terms of service

Last updated: December 4, 2024

1. Identity of the seller
ZatenaStore is owned and operated by Mr. Gorzelniaski Maxime. For any questions or complaints, please consult our Contact details.

2. Purpose
These terms of service govern the terms of use of our site and our online sales service. By placing an order on our site, you accept without reservation the conditions set out below.

3. Order and Acceptance
Any order placed on ZatenaStore implies acceptance of the current terms of service. The order will be confirmed once full payment has been received and validated, with a confirmation sent by email.

4. Price and Payment
Prices displayed are in euros, all taxes included. Customs fees and other possible local taxes are the responsibility of the buyer. We accept various secure payment methods to ensure the confidentiality of transactions.

5. Delivery
We ship our products internationally. Delivery times may vary depending on the customer's location and available stock. Once shipped, an order cannot be modified or cancelled. For more details, see our Shipping Policy.

6. Right of Withdrawal
In accordance with the law, you have 14 days to exercise your right of withdrawal, except for the exceptions provided for in our Return and Refund Policy.

7. After-Sales Service
ZatenaStore is committed to providing after-sales assistance for any request related to legal guarantees and support in the event of a return or exchange. You can contact our customer service for more information.

8. Liability
We undertake to deliver products that comply with the descriptions provided. However, ZatenaStore cannot be held responsible for indirect damages arising from the purchase or use of the products.

9. Data Protection
Your personal information is processed in accordance with our Privacy Policy. We are committed to protecting the privacy of your data.

10. Modification of the Terms of Service
ZatenaStore reserves the right to modify these conditions at any time. Please consult our site regularly to stay informed of any updates.

11. Applicable Law and Jurisdiction
These conditions are governed by French law. In the event of a dispute, only the French courts will have jurisdiction.